When a supplier sends bad material, contain it at receiving and in your own stock, then issue a supplier corrective action request (SCAR) with clear evidence. Record it on the supplier scorecard, tighten receiving inspection until the fix is proven, and follow up with an audit if the problem is serious or repeats.
Start with
Contain incoming material, then put it in writing.
The path, in order
Contain incoming
Quarantine the lot, check other lots on hand and in work in process, and tag everything suspect. Record what you found and how many.
SCAR
Send the supplier a corrective action request with the part number, lot, quantities, photos or measurements, and the requirement that was missed. Ask for containment and root cause by a set date.
Scorecard
Record the issue against the supplier’s quality rating so the trend is visible to purchasing and at reviews.
Receiving check
Increase inspection on that part until the supplier’s fix is proven over several lots, then step it back down.
Follow-up audit
For serious or repeat problems, verify the corrective action at the supplier or through the evidence they send.
Use these next
- Containment, correction and root cause
- Free 8D starter form
- ShopFloorOps workbooks on Etsy: The New Supplier Onboarding Bundle, the Supplier Scorecard and the Receiving Inspection log are on Etsy.